Customer Care Resources

Hosted Contact Center and Self-service Solutions

VoltDelta^® is a leader in integrating carrier-grade, hosted contact center solutions that enable our customers to better compete, reduce operational costs and build revenue-earning services. Our solutions deliver IVR and speech automation, agent desktop, call management, the latest IP network technology, advertising and promotional revenue streams and enablers for multi-modal services.

Visit www.voltdelta.com

Outsourced Contact Center Solutions

VMC provides high-value, end-to-end solutions in customer support, technical and sales support. Our onshore, near-shore, offshore and home-shore solutions include contact center technology and consulting, workforce management, project management, training and hands-on, quality contact center operations. VMC’s proven track record of managing by metrics ensures that customer satisfaction, contact center effectiveness, and service level performance are precisely managed to deliver the best customer experience and highest return on your investment. A flexible and scalable workforce enables our customer care teams to engage the right people for your program, with the abilty to ramp up and down quickly to meet your needs.

Visit www.vmc.com 

Call Center Staffing

Your call center agents are the voice of your company. Whether you need short-term supplemental staffing or direct-hire employees, Volt supplies skilled, experienced call-center professionals who will address the specific needs of your business and ensure a positive experience for your customers.

Visit Volt Workforce Solutions 

Credit & Collections

Let Fidelity’s tenured and skilled contact-center professionals handle your credit and collection programs and immediately improve your cash flow. We take pride in our ability to diligently work each account, while maintaining the bond between your organization and your valued customers throughout the process.

Visit www.fidelitynationalcredit.com