Client Background
Leading American manufacturer of heavy agriculture, construction, and forestry equipment.
Client Need
- Testing and validation services for prototype equipment and new product designs.
- Technical documentation and writing support for product catalogs, manuals, and instructions.
- Operational management of testing labs and facilities, including staffing and shift schedules.
- Logistics and coordination for marketing events, trade shows, and exhibit handling.
- Outsource technical writing and illustration services for complex repair manuals.
Our Solution
- Prototype Equipment Test Site: Provided testing services; Identified corrective actions needed; Managed hiring, training, and ramp-up of 45-person test team..
- Outsourced Technical Writing: Established best practices for efficient production of catalogs, high-quality product-support documents, and instructions.
- Advanced Design Verification Lab: Operated destructive testing lab with 2 shifts of technicians conducting accelerated structural and wear tests on large construction and forestry equipment; Documented all equipment failure incidents and communicated issues with engineering teams.
- Marketing Display Shop and Warehouse: Maintained team of fabricators, transportation coordinators, and warehouse managers supporting 60+ annual trade shows; Prepared, shipped, received, and stored large custom exhibits.
- Outsourced Technical Writing for Agricultural Equipment: Contributed detailed text and illustrations for 200+ page repair manuals on new high-horsepower tractors.
Key Benefits
- Achieve more than 75% goal by Improving productivity and utilization
- Managed $20M+ marketing inventory
- 40% cost reduction for the client using our staffing services versus their employees.